Bell Group UK:
- Outlines core principles to ensure we offer the best value.
- Aims for continuous improvement by responding to feedback.
- Works quickly to resolve issues.
- Believes mutual objectives are at the heart of any agreements.
"What we aim for is to achieve the best value; and to offer our customers real value for money – this means resolving issues quickly, striving to improve and working for each other’s success."
What collaborative working means to Bell Group is really very simple; it is the development of better ways of working together; continuous improvement will be the main focus of any successful collaborative arrangement
Everyone works together for success, focusing on the core principles of Partnering:
Mutual Objectives: – we set Mutual Objectives at the outset to meet long term goals.
Objectives can be things like: Improved efficiency through improved communication; Cost reduction through continuous improvement; Good public relations by being proactive.
Issue Resolution - the very word issue sounds so negative! So we adopt a systematic approach to resolve 'ISSUES'.
We promote non-adversarial attitudes within our Team; what an Issue resolution process actually does is to ensure that we take positive action on issues instead of hoping they will go away.
Continuous Improvement - is demonstrated by performance measuring and acting on results from performance analysis, this forms the basis of achieving Best Value.